At Roblox Universe, our goal is to ensure you’re delighted with your purchase. If for any reason you’re not satisfied, we offer a straightforward return process to make things easy for you.
1. Eligibility for Returns
- Return Window: Items can be returned within 30 days of receipt.
- Condition: Products must be unused, in their original packaging, and in the same condition as when received. Items that are worn, damaged, or altered cannot be returned.
2. How to Start a Return
- Contact Us: To initiate a return, email our customer support team at support@joshpotter.com or call +1 (888) 123-4567. Provide your order number and details about the item you wish to return.
- Return Authorization: We will send you instructions and a return authorization to process your return.
3. Return Shipping
- Return Costs: You are responsible for the cost of return shipping unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
4. Refunds and Exchanges
- Refunds: After receiving and inspecting your return, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.
- Exchanges: If you prefer to exchange an item, please let us know when you contact us. Exchanges are subject to product availability.
5. Defective or Incorrect Items
- Report Issues: If you receive a defective or incorrect item, contact us within 7 days of delivery. We will arrange for a replacement or refund and cover any return shipping costs.
6. Non-Returnable Items
- Exceptions: Certain items, such as personalized or custom products, may not be eligible for return. These will be noted on the product page.
Contact Us If you need assistance or have questions about your return, please reach out to our customer support team:
- Email: support@joshpotter.com
- Phone: +1 (888) 123-4567
- Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Thank you for shopping at Roblox Universe. We’re here to ensure your experience with us is as enjoyable as possible!
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